Where do you ship?
We sell to customers in the contiguous United States, and shipping there is free on every order. We do not deliver to PO boxes. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, or APO/FPO addresses.
How much does shipping cost?
Shipping is free on every order to an address in the contiguous US, for freight and parcel items alike. Items over about 100 lb ship by LTL freight on a pallet; smaller items ship by parcel carrier.
How long until my order arrives?
Your order ships directly from a US warehouse of one of our suppliers. Orders leave the warehouse in 1-2 business days; for freight orders, that starts when you confirm your delivery plan. Freight usually takes 3-7 business days in transit after it ships. These are estimates, not guarantees. Rural addresses and call-ahead appointments can add a few days.
Will the driver bring it into my barn or up my driveway?
No. LTL freight is curbside delivery. The truck stops where a semi can stop and turn around, and the driver does not bring freight into a building, up a long driveway, or across a field.
I do not have a forklift. Can I still take delivery?
Yes. If you have no forklift, tractor forks or loading dock, the driver uses a liftgate to lower the crate to the ground. From there you need two people or a machine to move it.
Why does the cart ask delivery questions?
Freight orders answer four questions: residential or commercial address, forklift or forks on site, loading dock, and whether the carrier should call ahead. Farms, ranches and home shops count as residential. Right after checkout we email your delivery plan; confirm it with one tap or tell us what to fix. We hold shipping until you confirm, and if we do not hear back within 24 hours, we call. Wrong answers cause failed deliveries and re-delivery fees, which you pay; we tell you the amount before we rebook the delivery.
Can I change my address or delivery answers after I order?
Yes, until the order ships. Contact us and a person will update it.
When do I get a tracking number?
We email your freight tracking number once the carrier picks up the shipment. Freight tracking updates can lag by a day. If you have no tracking number 3 business days after checkout, or 3 business days after you confirm your delivery plan for a freight order, contact us and we will chase it.
What if my order arrives damaged?
Inspect the crate before you sign. Write any visible damage on the delivery receipt and take photos; damage claims are much harder without a note on the receipt. Items that arrive damaged or defective are covered. Contact us within 48 hours of delivery.
How do I know an attachment fits my machine?
Each product page lists what the attachment needs from your machine, such as the mount, horsepower and hydraulic flow. If you are not sure, email info@farranmotors.com with your machine's make and model before you order and we check it for you. We never guess fit. Note that mini skid steers use a smaller plate and do not take full-size attachments.
Do hydraulic attachments come with quick couplers?
They ship with hoses but usually without quick couplers, because machines use different sizes. Many skid steers take 1/2 in flat-face couplers. Confirm the size in your machine's manual.
Can I return something if I change my mind?
Only if you added Change-of-Mind Returns protection at checkout. With it, you can return an unused item in its original packaging within 30 days of delivery, for any reason. Without it, we do not accept change-of-mind returns. Change-of-Mind Returns costs about 8% of the item price, and the exact amount shows in your cart before you pay. You pay the return freight, and we refund the item price once the item reaches the return warehouse unused and in its original packaging.
Can I cancel my order?
Yes. Orders cancelled before they ship are subject to a 3% card processing fee. Orders cancelled after they ship are subject to a 15% restocking fee plus the actual freight cost to return the item. Contact us to cancel; a person handles every cancellation.
What warranty do products carry?
The manufacturer's warranty. Farran Motors is an independent dealer and does not add a warranty of its own, so each manufacturer decides what is covered and how a defect is fixed. For a TMG Industrial product, email photos and your order number to TMG Industrial support at cs@tmgindustrial.com; their terms are on TMG Industrial's warranty page. For other brands, send us your order number, photos and a description and we pass the claim to the manufacturer. Wear parts (cutting edges, skid shoes, teeth, blades, belts, tires, shear bolts and similar) are usually not covered, and neither is damage from misuse, overloading, or running an attachment outside its rated horsepower.
What is Freight Protection?
An optional add-on at checkout. If the carrier marks your order delivered but it never arrived, or it is lost in transit, we ship a replacement. It is not a warranty and not an insurance policy. Freight Protection costs about 3.5% of the item price, and the exact amount shows in your cart before you pay. Report a missing or lost delivery within 15 days of the carrier's delivery date.
Contact us
- Email: info@farranmotors.com
- Hours: Monday to Friday, 9 am to 5 pm Central Time, except US holidays